Support
Need help with Vocdeck? Most questions are answered below. If you can't find what you're looking for, email us and we'll get back to you.
Contact us
The fastest way to reach us is by email. We usually reply within 1–2 business days.
Please include your account email and a short description of the issue. Screenshots help a lot.
Account & login
I'm not receiving my magic link email
Vocdeck uses passwordless login — we send a one-time link to your email instead of asking for a password.
- Check your spam / junk folder. Links from
noreply@vocdeck.comsometimes land there. - Magic links expire after 15 minutes. If yours expired, request a new one.
- Make sure you're entering the same email you signed up with — typos create a new account.
- You can request at most 3 links per 15 minutes. If you hit the limit, wait a few minutes and try again.
Still stuck? Email support@vocdeck.com from the address you're trying to log in with.
How do I delete my account?
Open the app and go to Settings → Account → Delete Account. You'll receive a confirmation email; click the link in it to finish the deletion. All your data will be removed within 30 days.
If you can't access the app, email privacy@vocdeck.com from your account email and we'll delete it for you.
How do I change the language I'm learning?
Tap the language name in the header of any main screen to switch between your existing languages, or go to Settings → Languages to add a new one.
Pricing
How much does Vocdeck cost?
Vocdeck is currently free — there are no subscriptions or in-app purchases. You can also take our free vocabulary test on the web anytime, without an account.
Using the app
My progress isn't showing up
Vocdeck keeps your progress on your device and syncs it to our servers. If something is missing:
- Check that you're logged in with the correct email — your progress is tied to your account, not the device.
- Make sure you have an internet connection so recent practice can sync.
- Try closing and reopening the app.
A translation or example sentence looks wrong
Our content is curated and reviewed, but mistakes can still slip through. If you spot one, please email support@vocdeck.com with the word, your language pair, and what you'd expect to see. We use this feedback to correct the catalog.
How does review timing work?
There's no review queue or due dates to manage. Vocdeck tracks how well each word has stuck and brings it back as your memory of it fades — sooner for words you find shaky, much later for words you know well. Just practice when you can; the app decides what to show you.
Privacy & data
For details on what we collect and how we use it, see our Privacy Policy. For questions about your data or to exercise your rights, email privacy@vocdeck.com.
Still need help?
Email support@vocdeck.com and we'll help you out.